Contact us

Call us on 0844 871 0015

Lines open 8.30-5.30 mon-fri 9:00-12:00 sat
Calls may be recorded for security and training purposes

Write to us

Saffron Insure
67 High Street
Saffron Walden
Essex
CB10 1AA

If you would like to make an enquiry about any of our products and/or services, or about Saffron Insure in general, please complete the following form. Please ensure that you complete all relevant sections of the form in full, as this will help us to deal with your enquiry more effectively.

We aim to reply with an initial response within 24 hours of receipt, and may contact you by telephone, email or by post to establish how to resolve your query.

Title: Select MrMrsMissMsDr

First name:

Surname:

Address line 1:

Address line 2:

Town / City:

County:

Post Code:

Email:

Telephone:

Your Message:

Saffron Insure may use this information to inform you of new products and services that we consider are relevant to your needs by letter, email or telephone. If you DO NOT wish to receive this information please tick this box

Saffron Building Society and its group of companies (which includes any of its subsidiaries) may use the information on this form to send you details of products and services that we would consider to be relevant to your needs by letter, email or telephone. If you DO NOT wish to receive this information please tick this box

When you send this information via email to Saffron Insure, we would remind you that email is not 100% secure and could be intercepted. By sending us this email you agree that you do so at your own risk and that we may reply to you by email. Email is not secure and it may be possible to see the information that you are sending.

By sending us this email you are giving your consent for Saffron Insure to process your personal data for the purpose of dealing with your query, for customer profiling, and management information purposes. Information may be shared with other third parties, for example, to transmit your email to the Society.

Complaints

It is our intention to provide you with a high level of customer service at all times. However, if, at any time you are dissatisfied with the service we provide, we have a formal complaints procedure. You should, therefore, take the following course of action: in the first instance you should discuss your complaint with the member of staff with whom you have been dealing.

If you remain dissatisfied please write to or telephone Saffron Insure at the Saffron Walden address and telephone number 0844 8710 015. We will acknowledge your complaint within five working days and advise you who is conducting the investigation into the matters that you have raised. We will provide a formal response within twenty working days from initial receipt of the complaint. If the complaint cannot be resolved within this timescale we will explain why and specify the likely timescale for resolution. If we cannot settle your complaint you may be entitled to refer it to the Financial Ombudsman Service. We will advise you if you are able to refer any complaint to the Financial Ombudsman.

Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS.

Further information about compensation scheme arrangements is available from the FSCS